High Speed Wireless Router

I purchased a wireless netgear router. I also have Roadrunner High speed internet modem....?

The roadrunner modem connects my computer to the internet just fine when connected directly to my computer-and xbox live directly when connected to that. However, when we connect the modem to the wireless router, we cannot connect to the internet nor xbox live. We have purchased 2 routers now and roadrunner tells me it is a netgear problem, and netgear tells me it is a roadrunner modem problem. Any insight??

Public Comments

1. Your going to have to configure the router to be accepted by the modem Have you cloned the MAC ID in the router setup? check the manual for instructions be sure to use a computer that connects to the internet when plugged into the modem to do the setup That usually gets you going
2. If the modem to pc link works properly, it is very likely that there is no issue with the Roadrunner modem or signal. Let's concentrate on the router because this is probably where the problem resides. First, get at least 2 straight cat 5 patch cables and one cross cat5 patch cable. Turn off modem, connect router WAN port to modem's internet feed port using a straight cat5 cable. Connect pc to router using straight cat5 cable. Turn on modem, wait at least 30 seconds and then turn on router, wait at least 30 seconds and turn on pc. Allow all units to warm up fully. Open command prompt (start, run - type cmd in the box and hit enter); at the > prompt in command prompt type in ipconfig and hit enter. Record the IP address (most likely 192.168.1.x or 192.168.0.x where x is any number from 1 - 254), subnet mask (should be 255.255.255.0), and default gateway (most likely 192.168.1.1 or 192.168.0.1). If you see an IP address that starts with 169 as the first 3 digits, the router does not have DHCP active or the pc is not set to obtain IP addresses automatically and you must address this. Assume your default gateway is 192.168.1.1 (but substitute the actual default gateway address if it is different). In command prompt, at the > prompt, enter ping 192.168.1.1 and hit enter; you should see 4 successful replies at the end of the response. If you receive 0 successful replies, there is something wrong with the link between pc and router to fix. Next in command prompt, enter ping 4.2.2.2 and hit enter. You should see 4 successful replies. If you do not, the router cannot access internet. Log onto the router using web browser and enter the default gateway IP address in the address bar; enter the router user name and password. Check WAN port configuration and make sure it is set for a dynamic public IP address; save configuration; exit web browser. Go to command prompt, enter ping 4.2.2.2 and hit enter. You should see 4 successful replies. If you do not, the router still cannot access internet. Shut down modem, router, pc. Replace the straight cable from modem - router WAN port with cross cable, start things up just like before, and allow things to warm up. Go to command prompt, enter ping 4.2.2.2 and hit enter. You should see 4 successful replies. If you do not, the router still cannot access internet and the Netgear people need to replace the faulty unit. Tell them about the ping test results, the cross and the straight cable use, etc. They may advise you to upgrade firmware and this may fix things (firmware is downloaded from maker's web site; it is not hard to do but must be done exactly as shown on web site; you may wish to do this before calling Netgear and see if it fixes the problem; the more info you provide Netgear showing you have done troubleshooting the stronger your case for a replacement.) Assuming ping 4.2.2.2 is successful, you have access to Internet. Before leaving command prompt, type in ping yahoo.com and hit enter. You should see 4 successful replies. If not, make sure the pc is set to obtain DNS automatically and make sure router WAN port is configured to obtain DNS automatically as you have a DNS problem. With successful ping replies to ping 4.2.2.2 and ping yahoo.com you have internet connection - open web browser to any public web site and check. Now that you have Internet, plug in X box with straight CAT5 cable and check that it works. Keep pc also connected. After this you can address wireless connectivity. However, you must use a pc that is linked to router via wired connection to configure wireless or to upgrade firmware to router. By the way the 4.2.2.2 IP address (used in ping 4.2.2.2) is a major DNS server on the internet in Chicago, IL originally run by GTE and now run by Verizon. It is a good way to check Internet connectivity.